Privacy Policy

Tirupati Ganeshkripa Agro Products Pvt. Ltd. ("TGK Agro", "we", "us", or "our"), operating through the website tgkagro.com, is committed to protecting the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone/WhatsApp number, company name, designation, and country.
• Business Information: Product requirements, commodity preferences, trade inquiries, order history, and shipping details.
• Communication Data: Messages exchanged via email, WhatsApp, website contact forms, or other communication channels.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

2. How We Collect Information

We collect information through:

• Website contact forms and inquiry submissions
• Email and WhatsApp communications
• Trade directories, B2B platforms, and publicly available business listings
• Business cards exchanged at trade events and exhibitions
• Cookies and website analytics tools

3. Purpose of Data Collection

We use your information for the following purposes:

• Responding to trade inquiries and providing product quotations
• Processing and fulfilling export orders
• Sending product updates, price lists, and promotional communications
• Maintaining business relationships and customer support
• Compliance with legal and regulatory obligations (customs, export documentation, FSSAI, IEC regulations)
• Improving our website and services

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Logistics & Shipping Partners: To facilitate order delivery and export documentation.
• Payment Processors & Banks: To process international trade transactions.
• Government & Regulatory Authorities: When required by law, including customs, DGFT, and tax authorities.
• Service Providers: Third-party tools for email communication, analytics, and CRM — bound by confidentiality obligations.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, maintain business records, and comply with legal obligations. Trade and export records are retained as required under Indian tax and export regulations.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure (HTTPS) website communication
• Access controls and authentication for internal systems
• Encrypted storage of sensitive business data
• Regular review of data handling practices

7. Cookies

Our website may use cookies and similar technologies to enhance user experience and gather analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from promotional communications at any time by replying "STOP" or contacting us directly.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies independently.

10. International Data Transfers

As an export-oriented business, your data may be processed or stored in jurisdictions outside your country of residence. We take reasonable steps to ensure adequate protection of your data in accordance with applicable laws.

11. Children's Privacy

Our services are directed at businesses and trade professionals. We do not knowingly collect personal data from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: